Return Information

Return Policy

At DakShades Makeup, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Return Policy outlines our guidelines and procedures for returning or exchanging items purchased from our makeup ecommerce store. By making a purchase from our website, you acknowledge and agree to the terms of this policy.

Eligibility for Returns:

We accept returns or exchanges for products that meet the following criteria:
The request for return is made within 10 working days from the date of purchase.
The item is unused, unopened, and in its original packaging but damaged during shipping.
The product is in damaged condition, with no signs of tampering or alteration.
For enquiries on returns, please contact dakshadesmmb@gmail.com to confirm eligibility.

Process for Returns and Products eligible for return:

To initiate a return, please follow these steps:
Contact our customer support team at dakshadesmmb@gmail.com within the specified return period to request a return.
Provide your order number, the item(s) you wish to return, and the reason for the return.

Our customer support team will guide you through the return process, provide you with a return authorization if applicable, and instruct you on how to return the item(s) to us.

Return Shipping:

The customer is responsible for all shipping costs associated with returning the item(s), unless the return is due to our error or a defective/damaged product. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item(s). Please include the return authorization (if provided) and a copy of your original order receipt inside the package.

Refund Process:

Once we receive the returned item(s) and verify that they meet our return eligibility criteria, we will process the refund within 10 working days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and any promotional discounts applied at the time of purchase will be deducted from the refund amount, if applicable.

Exchanges:
Due to hygiene reasons, we do not offer exchange on our products.

Non-Returnable Items:

For hygiene and safety reasons, the following items are non-returnable:

Opened or used products, including but not limited to lipsticks, mascaras, and other makeup items. Unfortunately, we do not accept opened, damaged, used, or tested items. Please choose carefully.
Items purchased during promotional sales or clearance events, unless due to a manufacturing defect or shipping error on our part.

Damaged or Defective Items:

If your order arrives damaged or you receive a defective item, please contact our customer support team immediately. We will work with you to resolve the issue and may request photos or additional information to assess the damage or defect. We reserve the right to either replace the damaged/defective item or issue a refund, based on the circumstances.

Customer Support:

If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team at dakshadesmmb@gmail.com. We are here to help and ensure that your shopping experience with DakShades Makeup is enjoyable and hassle-free.

Please note that this Return Policy applies only to purchases made directly from Dakshades Makeup and may differ for purchases made through third-party retailers or other channels. We recommend reviewing the return policies of such retailers for their specific guidelines.

Thank you for choosing DakShades Makeup. We appreciate your business and we are committed to providing you with high-quality products and exceptional customer service.

Last Updates: June, 2023